Proper apologies have three parts:1) What I did was wrong.2) I feel badly that I hurt you.3) How do I make this better? — Randy Pausch, The Last Lecture

Proper apologies have three parts:1) What I did was wrong.2) I feel badly that I hurt you.3) How do I make this better? — Randy Pausch, The Last Lecture

Proper apologies have three parts:1) What I did was wrong.2) I feel badly that I hurt you.3) How do I make this better? — Randy Pausch, The Last Lecture

Proper apologies have three parts:1) What I did was wrong.2) I feel badly that I hurt you.3) How do I make this better? — Randy Pausch, The Last Lecture

Proper apologies have three parts:1) What I did was wrong.2) I feel badly that I hurt you.3) How do I make this better? — Randy Pausch, The Last Lecture

Proper apologies have three parts:1) What I did was wrong.2) I feel badly that I hurt you.3) How do I make this better?

— Randy Pausch, The Last Lecture

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