Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your li — Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your li — Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your li — Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your li — Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your li — Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your customers.

— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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More “Active listening” Quotes

Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent co — Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they — Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel t — Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
My friend John is an urgent care physician who has several patients who come to see him for various ailments on a regula — Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
When my son Nick was five years old, he was sitting at the kitchen bar while I prepared dinner. In typical busy mother f — Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Listening is one of the finest ways to demonstrate our love for another human being. How many marriages could be saved, — Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, an — Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Think about the people in your life with whom you have the most engaging dialogue—the ones who will listen to you and co — Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn — Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business — Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it “handled?" — Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, p — Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact