You get what you expect and you deserve what you tolerate. — Mark Graban, Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
You get what you expect and you deserve what you tolerate. — Mark Graban, Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
You get what you expect and you deserve what you tolerate. — Mark Graban, Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
You get what you expect and you deserve what you tolerate. — Mark Graban, Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
You get what you expect and you deserve what you tolerate. — Mark Graban, Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
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You get what you expect and you deserve what you tolerate.

— Mark Graban, Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
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