Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you c — H. James Harrington

Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you c — H. James Harrington

Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you c — H. James Harrington

Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you c — H. James Harrington

Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you c — H. James Harrington

Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.

— H. James Harrington

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control measure measurement quality understand understanding