Even your most loyal customers always have a choice about where to take their business. — Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan
Even your most loyal customers always have a choice about where to take their business. — Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan
Even your most loyal customers always have a choice about where to take their business. — Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan
Even your most loyal customers always have a choice about where to take their business. — Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan
Even your most loyal customers always have a choice about where to take their business. — Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan
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Even your most loyal customers always have a choice about where to take their business.

— Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan
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