The most radical and far-reaching solutions often need rethinking of processes and deep questioning of the status quo-an — Bill Price, The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
The most radical and far-reaching solutions often need rethinking of processes and deep questioning of the status quo-an — Bill Price, The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
The most radical and far-reaching solutions often need rethinking of processes and deep questioning of the status quo-an — Bill Price, The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
The most radical and far-reaching solutions often need rethinking of processes and deep questioning of the status quo-an — Bill Price, The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
The most radical and far-reaching solutions often need rethinking of processes and deep questioning of the status quo-an — Bill Price, The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
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The most radical and far-reaching solutions often need rethinking of processes and deep questioning of the status quo-and these are hard.

— Bill Price, The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
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