Quotes by Robert G. Thompson, Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies

Explore a curated collection of 6 quotes by Robert G. Thompson, Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies. Discover timeless wisdom, insightful thoughts, and memorable words that have inspired readers around the world. Browse through the gallery below and click on any quote to read more.

To paraphrase Einstein, insanity is expecting employees to do one thing while rewarding them for doing something else. — Robert G. Thompson, Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies
Most companies that win don't have a unique strategy; quite the opposite, they are doing what everyone else is doing but — Robert G. Thompson, Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies
The simple truth is that technology is still a poor substitute for human interaction. — Robert G. Thompson, Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies
If you give customers a chance, they’ll communicate with you in many ways. — Robert G. Thompson, Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies
Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your system — Robert G. Thompson, Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies
Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for su — Robert G. Thompson, Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies